Contact information

Contact Information

Effective Date: November 7, 2026

At Vivid Sort Co., we believe a good shopping experience includes clear product information and a reliable way to reach the business when questions arise. Whether you need help choosing a canvas folding stool, want clarification about a solid wood side table, have a question about a cotton-woven cushion, or need assistance with an existing order, our contact details are provided below.

1. Business Details

Store Name: Vivid Sort Co.
Legal Business Name: SB JACKSON, LLC
Website: https://www.vividsortco.site

Business Address:
SB JACKSON, LLC
9132 Seminole Blvd
Seminole, FL 33772
United States

Return Address:
SB JACKSON, LLC
9132 Seminole Blvd
Seminole, FL 33772
United States

Customer Contact Person: Sallie Ross

Customer Service Email: [email protected]

2. Email Support

For general inquiries and customer assistance, please email:

[email protected]

You may contact us about:

Product descriptions, dimensions, materials, and features.
Canvas folding stool questions.
Solid wood side table details.
Cotton-woven cushion information.
Order confirmation and payment concerns.
Shipping fees and delivery updates.
Incorrect or incomplete orders.
Damaged or defective products.
Return and refund requests.
Privacy questions and website policy concerns.

To help us respond efficiently, please include your order number whenever your inquiry relates to a purchase.

3. Product Questions

We encourage customers to review the relevant product page before placing an order. If a particular measurement, material detail, care instruction, or product feature is not clear, you may contact us for clarification.

For canvas folding stools, you may ask about the dimensions, folding design, canvas material, and any specifications displayed on the product page.

For solid wood side tables, you may ask about the listed dimensions, wood description, finish, and other product details supplied with the listing.

For cotton-woven cushions, you may ask about the stated fabric composition, size, texture, and care information.

Please rely on the actual product specifications displayed for the item you intend to purchase. We do not confirm safety ratings, load capacities, certifications, or performance characteristics unless they are expressly stated in the relevant product information.

4. Order and Delivery Assistance

If you have a question about an existing order, please provide:

Your order number.
The name used at checkout.
The email address associated with the order.
A short description of the issue.

For a delivery concern, include tracking information if available. For a damaged or incorrect product, photographs may help us understand the situation and determine the appropriate next steps.

Please do not send payment card numbers, security codes, passwords, or other highly sensitive credentials by email.

5. Returns and Refunds

If you would like to request a return, exchange, or refund, please email us before sending any product back.

Our voluntary change-of-mind return period is generally 30 calendar days from delivery, subject to the conditions in our Return and Refund Policy.

Please wait for return instructions before shipping an item. This helps ensure that your parcel is sent to the correct destination and can be matched with your order.

6. Privacy Requests

If you have questions about personal information, marketing preferences, or our Privacy Policy, contact us at:

[email protected]

Please describe the request clearly. We may need to verify certain information before responding to a request involving personal data.

7. Written Correspondence

For written correspondence, you may use our stated business address:

SB JACKSON, LLC
Attn: Sallie Ross
9132 Seminole Blvd
Seminole, FL 33772
United States

Please note that this address is provided as the business address and stated return address. Customers should contact us before mailing a product return to receive the appropriate return instructions.

8. Customer Service Availability

Email is our published customer contact channel. We have not stated fixed customer service hours or a guaranteed response time in this document. We will make reasonable efforts to review and respond to inquiries.

During periods of high order volume, holidays, or operational disruption, responses may take longer than usual.

9. Important Email Link Information

The correct customer-facing email address is:

[email protected]

The email hyperlink on the website should be configured as:

mailto@vividsortco.site

Please ensure that the visible email address and the actual hyperlink destination match. A link that directs customers to a different company's email address may cause confusion and prevent inquiries from reaching the intended business.