Shipping policy

Shipping Policy

Effective Date: November 7, 2026

At Vivid Sort Co., we want your order to arrive in a condition that allows you to enjoy it as intended. Whether you are ordering a canvas folding stool, a solid wood side table, or a cotton-woven cushion, careful packaging and clear delivery information are important parts of the shopping experience.

This Shipping Policy explains our shipping charges, order preparation, delivery arrangements, address requirements, and what to do if a parcel is delayed, damaged, or appears to be missing.

1. Business and Website Information

Business Name: SB JACKSON, LLC
Website: https://www.vividsortco.site
Business Address: 9132 Seminole Blvd, Seminole, FL 33772, United States
Customer Contact: Sallie Ross
Email: [email protected]

2. Shipping Charges

We offer the following standard shipping structure:

  • Free shipping on orders with a merchandise subtotal of USD $10 or more.

  • USD $5.99 shipping on orders with a merchandise subtotal below USD $10.

The applicable shipping charge will be displayed during checkout before you complete payment.

Unless the checkout page expressly states otherwise, the threshold is based on the merchandise subtotal before shipping charges and applicable taxes. Discounts, promotional codes, or special offers may affect the amount used to calculate eligibility where the checkout system applies them.

If a limited-time promotion provides different shipping terms, the terms displayed for that promotion will apply to qualifying orders.

3. Order Preparation and Processing

After an order is submitted, it may pass through several stages before dispatch:

  1. Order receipt and confirmation.

  2. Payment authorization.

  3. Product and inventory verification.

  4. Order preparation and packaging.

  5. Handover to the selected shipping provider.

  6. Delivery to the address supplied at checkout.

The time required to prepare an order may vary depending on product availability, order volume, operational conditions, and the characteristics of the item.

We do not publish a guaranteed processing period in this policy because a confirmed processing schedule has not been supplied. Any specific processing estimate shown at checkout or in an order communication should be reviewed before purchase.

4. Delivery Estimates

Delivery time may depend on the destination, shipping method, carrier capacity, weather, public holidays, and other circumstances.

If a delivery estimate is shown at checkout, it should be treated as an estimate unless it is expressly identified as a guaranteed delivery commitment.

We do not promise a universal number of transit days for every order. Customers should refer to the delivery information displayed during checkout and any subsequent tracking or carrier updates.

We aim to provide accurate shipping information and will communicate material delays when required.

5. Federal Shipping-Time Requirements

Online merchandise orders may be subject to the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Where a specific shipping time is stated, a seller must have a reasonable basis for expecting to ship within that time. Where no shipment time is stated, the Rule generally requires a reasonable basis for expecting shipment within 30 days after receipt of a properly completed order.

If we learn that we cannot ship within the applicable time, we will provide the required notice and an opportunity to consent to the delay or cancel the unshipped order for a refund, as required by law.

This policy does not create a promise that every parcel will be delivered within 30 days. The federal rule concerns shipment by the seller and the required response when shipment cannot occur within the applicable period.

6. Shipping of Different Product Types

Our product categories have different packaging and handling considerations.

A. Canvas Folding Stools

Folding stools should be packed to reduce movement during transportation. Where appropriate, the folded frame and canvas surface should be protected from abrasion, pressure, and exposure to moisture.

Customers should inspect the folding mechanism and canvas surface after delivery. If the stool arrives with a damaged frame, torn fabric, or another apparent shipping issue, please contact us with photographs.

B. Solid Wood Side Tables

Wooden furniture requires suitable protection against impact, surface abrasion, and moisture during transportation.

Natural wood grain, knots, and color differences may be visible when the table is unpacked. These natural characteristics are not necessarily signs of shipping damage.

If the table arrives with a cracked component, substantial dent, broken part, or other apparent transit damage, please retain the packaging where practical and contact us promptly.

C. Cotton-Woven Cushions

Cotton-woven cushions should be protected from dirt, moisture, and compression damage during transportation.

After delivery, remove the packaging carefully and allow the cushion to settle into its intended shape where applicable. Follow any care label or product-specific instructions supplied with the item.

7. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before submitting payment, please check:

  • Recipient name.

  • Street number and street name.

  • Apartment, unit, suite, or building number, if applicable.

  • City and state.

  • ZIP code.

  • Any delivery instructions required for the location.

If you notice an address error after placing an order, email [email protected] as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been dispatched. Once the parcel has entered the carrier network, changes may be unavailable or subject to the carrier's procedures.

8. Tracking Information

Where tracking is available for the selected shipping service, tracking details may be provided after the order has been dispatched.

Tracking information is generated and updated by the relevant carrier. It may take time for the first scan to appear, and tracking events may not update continuously while a parcel is moving between facilities.

If you receive tracking information that appears incomplete or has not changed for an unusually long period, please contact us so that we can review the available information.

9. Split Shipments and Multiple Items

Depending on inventory, packaging requirements, and fulfillment arrangements, items in one order may be prepared or shipped separately where operationally necessary.

If separate shipments are used, tracking information may be issued separately where available.

We will not charge an additional shipping fee merely because an order is split into multiple parcels unless the additional charge was clearly disclosed and agreed or otherwise permitted by law.

10. Delayed Orders

Delays may arise from inventory issues, severe weather, carrier disruption, incorrect address information, seasonal demand, or other unexpected events.

If we become aware that an order cannot be shipped within the applicable promised or legally required period, we will provide the notices and options required by law.

Depending on the circumstances, you may be offered:

  • A revised shipment date, where we have a reasonable basis for providing one.

  • The option to consent to the delay.

  • The option to cancel the unshipped order and receive a refund.

We will not treat silence as consent where applicable law requires express consent.

11. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking:

  • The front door, porch, mailbox, or designated delivery area.

  • With household members or building reception.

  • With neighbors, where appropriate.

  • Any delivery photograph or carrier instructions, if available.

Please contact us at [email protected] if the parcel remains missing. Include your order number and tracking information so that we can review the matter.

We will assess the available carrier information and determine the appropriate next steps under the circumstances and applicable law.

12. Damaged Packages and Products

If your order arrives with visible damage, please take photographs of:

  • The outer packaging.

  • Any damaged protective materials.

  • The affected product.

  • Relevant labels or tracking information.

Contact us at [email protected] with your order number and a description of the issue.

For a canvas folding stool, photographs of the canvas, frame, and folding joints may be useful. For a solid wood table, photographs of the damaged surface, edges, corners, and any broken parts may assist the review. For a cotton cushion, photographs of stains, tears, or other visible damage may be helpful.

Please retain the product and packaging until we have provided further instructions, where reasonably practical.

13. Incorrect or Incomplete Orders

If you receive the wrong item, an incorrect quantity, or an order that appears to be missing a component, contact us promptly.

Please provide your order number and photographs of the items received and the packaging, where useful. We will review the order details and work with you toward an appropriate resolution.

14. Shipping Fees and Refunds

Shipping charges are displayed at checkout.

For voluntary change-of-mind returns, original shipping charges are generally not refundable unless required by law or agreed otherwise.

Where an order is cancelled because we cannot ship within the applicable legal period, or where another circumstance requires a refund of shipping charges, the refund will include the applicable amounts required by law.

For details about return eligibility and refund processing, please refer to our Return and Refund Policy.

15. Delivery Restrictions and Unavailable Destinations

Shipping availability may depend on the destination and the shipping services available at the time of purchase.

If the checkout system accepts an address that cannot ultimately be served, we will contact the customer to discuss available options. If the order cannot be fulfilled, we will arrange an appropriate cancellation and refund.

Do not assume that every product can be shipped to every address or territory unless the checkout process confirms availability.

16. Contact for Shipping Questions

For shipping questions, tracking concerns, delivery damage, or address corrections, please contact:

SB JACKSON, LLC
Attn: Sallie Ross
9132 Seminole Blvd
Seminole, FL 33772
United States
Email: [email protected]
Website: https://www.vividsortco.site

Please include your order number in shipping-related correspondence.

17. Policy Updates

We may revise this Shipping Policy to reflect changes in carriers, fulfillment operations, shipping fees, product packaging, or legal requirements.

The latest version will be posted on our website with its effective date. Changes will not override rights that cannot legally be excluded.

Last Updated: November 7, 2026