Return and Refund Policy

Effective Date: November 7, 2026

At Vivid Sort Co., we want every piece you choose for your home to feel like a thoughtful addition to your space. Whether you have selected a canvas folding stool for flexible seating, a solid wood side table for a practical accent, or a cotton-woven cushion for a softer and more comfortable setting, we want you to feel confident when shopping with us.

This Return and Refund Policy explains how to request a return, how returned products are assessed, when refunds may be issued, and what to do if an order arrives damaged, defective, or different from what you purchased.

This policy applies to purchases made through https://www.vividsortco.site and is intended to be read together with your rights under applicable federal and Florida law.

1. Our Voluntary 30-Day Return Period

We offer a voluntary return period of 30 calendar days from the date your order is delivered for eligible change-of-mind returns.

If you decide that an item is not suitable for your space, does not meet your preferences, or is no longer needed, please contact us within this 30-day period at:

Email: [email protected]

Please include your order number, the name of the product, and a short explanation of why you would like to return it. We may ask for photographs to help us understand the product's condition or identify the correct return procedure.

The 30-day period is a voluntary store policy. It does not reduce, replace, or exclude any rights or remedies that may be available to you under applicable consumer protection laws.

2. Eligibility for Change-of-Mind Returns

To qualify for a standard change-of-mind return, an item should generally meet the following conditions:

• It must be returned within 30 calendar days after delivery.

• It must be unused and in substantially the same condition as when received.

• It must be clean, dry, and free from stains, unpleasant odors, avoidable scratches, or other signs of use beyond reasonable inspection.

• Any detachable components, accessories, or product parts originally supplied should be included.

• Original packaging should be included where reasonably available and practical.

• The item must not have been modified, repaired, altered, or damaged after delivery through improper handling or use.

We understand that customers may need to unpack and inspect a product to decide whether it is suitable. Reasonable inspection alone will not automatically disqualify a return. However, extensive use, outdoor exposure, washing, assembly-related damage, or avoidable deterioration may affect eligibility for a voluntary change-of-mind return.

3. Product-Specific Return Conditions

Because our products use different materials and serve different purposes, we assess each category with its characteristics in mind.

A. Canvas Folding Stools

Canvas folding stools are designed to offer practical, adaptable seating in a compact form. For a change-of-mind return, the stool should be returned clean, dry, and in its original functional condition.

Please ensure that:

• The canvas seating surface has no new stains, tears, food marks, or persistent odors.

• The folding frame and joints show no avoidable damage, bending, or signs of misuse.

• Any supplied components or accessories are included.

• The stool has not been exposed to excessive moisture, outdoor conditions, or improper storage that could affect its condition.

Please do not return a stool with a damaged frame or compromised folding mechanism without first contacting us. If the product arrived with a structural defect or was damaged during delivery, please use the damaged or defective product procedure below.

B. Solid Wood Side Tables

Solid wood products may display natural variations in grain, color, knots, and surface texture. These characteristics can be part of the natural appearance of wood and are not necessarily defects.

For a voluntary change-of-mind return, the table should be:

• Free from new scratches, dents, chips, water rings, or stains.

• Returned with any originally supplied parts and components.

• Protected against impact and moisture during return transportation.

• In substantially the same condition as received, allowing for reasonable inspection.

If a table arrives with a broken component, unstable construction, substantial damage, or a feature materially different from its product description, please contact us with photographs. Natural wood variation should be distinguished from actual damage, defective workmanship, or a material misdescription.

C. Cotton-Woven Cushions

Cotton-woven cushions are textile products intended to add softness, comfort, and decorative texture.

For a change-of-mind return, cushions should be unused, clean, dry, and free from stains, odors, pet hair, washing, or other signs of use. Please retain any original protective packaging where reasonably possible.

Do not wash, bleach, tumble-dry, or otherwise treat a cushion before requesting a change-of-mind return. If a care label or product instruction is supplied, follow those instructions when handling the item.

These voluntary condition requirements do not prevent you from seeking an appropriate remedy if a cushion arrives damaged, materially different from its description, or otherwise fails to meet applicable legal requirements.

4. Items That May Not Qualify for a Voluntary Change-of-Mind Return

Subject to your non-excludable legal rights, we may decline a standard change-of-mind return where an item:

• Has been used beyond reasonable inspection.

• Has been washed, stained, soiled, or exposed to moisture or odors.

• Has been altered, repaired, or assembled in a way that causes avoidable damage.

• Has missing parts or components that were supplied with the original product.

• Has been damaged after delivery through improper use, storage, or handling.

• Is returned outside the 30-day voluntary return period without an applicable legal entitlement or an agreed exception.

Nothing in this section excludes or restricts any remedy that cannot lawfully be excluded. A product that is defective, damaged on arrival, unsafe, incorrectly supplied, or materially inconsistent with its description may qualify for a remedy even if it does not meet our ordinary change-of-mind conditions.

5. Damaged, Defective, Incorrect, or Misdescribed Products

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from the description presented when purchased, contact us as soon as reasonably practicable.

Email [email protected] with:

1. Your order number.

2. The product name.

3. A description of the issue.

4. Clear photographs of the product, packaging, and visible damage, where relevant.

For example, photographs may help us assess a torn canvas seat, a damaged folding joint, a cracked or chipped wooden surface, missing table components, or a cushion with a material defect.

We will review the circumstances and work with you to identify an appropriate resolution. Depending on the nature of the problem and applicable law, a remedy may include repair, replacement, refund, or another legally available solution.

Under applicable consumer protection principles, the appropriate remedy may depend on whether the problem is substantial or minor and on the nature of the product and transaction. We will not treat this voluntary policy as a reason to deny a remedy that the law requires.

6. How to Request a Return

Please follow these steps:

Step 1 — Contact us

Email [email protected] with your order number and the reason for the return.

Step 2 — Receive return instructions

We will review your request and, if the return is approved or further inspection is needed, provide the applicable return instructions. Please do not send products to an address other than the return address confirmed by us.

Step 3 — Prepare the product

Pack the item securely to reduce the risk of damage during transportation. Where practical, use the original packaging or packaging that offers comparable protection.

For wooden furniture, protect corners and exposed surfaces. For folding stools, prevent the frame from shifting or puncturing the packaging. For cotton cushions, use clean, dry protective packaging.

Step 4 — Send the return

Ship the product using the return instructions we provide. Keep your tracking number and proof of postage until the return has been resolved.

Step 5 — Return assessment

After the item arrives, we will inspect its condition and determine whether it qualifies for the requested return or another applicable remedy.

7. Return Address

Our stated return address is:

SB JACKSON, LLC
9132 Seminole Blvd
Seminole, FL 33772
United States

Please contact us before sending a return. We may provide additional instructions or confirm the appropriate destination for your particular order.

8. Return Shipping Costs

For eligible change-of-mind returns, the customer is generally responsible for the cost of return shipping unless we agree otherwise in writing.

If a return is necessary because the product was defective, damaged before delivery, incorrectly supplied, or otherwise subject to a legally required remedy, we will handle return shipping costs in accordance with applicable law.

We recommend using a trackable shipping service. We cannot guarantee receipt of an item that is sent without adequate tracking or proof of shipment.

9. Refunds and Refund Processing

Once a returned item has been received and assessed, we will notify you of the outcome.

For approved refunds, we generally aim to submit the refund to the original payment method within 5–7 business days after approval. The time required for the funds to appear in your account may depend on your bank, card issuer, payment service, or other payment provider.

A refund will ordinarily be made to the original payment method unless another method is required or permitted by law or agreed with you.

If only part of an order is returned, the refund will generally relate to the eligible returned item or items and any applicable amount required to be refunded.

10. Original Shipping Charges and Promotional Discounts

For a voluntary change-of-mind return, original shipping charges, if any, are generally not refundable unless required by law or expressly agreed otherwise.

Our standard shipping offer is:

• Free shipping when the merchandise subtotal is USD $10 or more.

• USD $5.99 shipping when the merchandise subtotal is less than USD $10.

The shipping amount displayed at checkout forms part of your order total. Where a refund is legally required because an order cannot be shipped or because of another qualifying circumstance, applicable shipping and other charges will be refunded as required by law.

If a discount, coupon, or promotion was applied, the refund will be calculated based on the amount actually paid for the returned product, subject to applicable law and the terms of the promotion.

11. Exchanges

If you would prefer another item instead of a refund, please contact us. We can review whether an exchange is available, depending on inventory and the circumstances of your request.

An exchange is not guaranteed unless confirmed by us. Where an item is defective or otherwise subject to a statutory remedy, your legal rights will determine the available options.

12. Order Cancellations

If you wish to cancel an order before it has shipped, contact us promptly at [email protected] and include your order number.

We will make reasonable efforts to stop fulfillment if the order has not yet entered the shipping process. Once an order has been dispatched, it may no longer be possible to cancel it as an unshipped order, and the return procedure may apply instead.

Where federal law requires a delay notice, cancellation option, or refund because merchandise cannot be shipped within the applicable period, we will follow those requirements.

13. Contact Us

For questions about returns, refunds, exchanges, or product concerns, please contact:

SB JACKSON, LLC
Attn: Sallie Ross
9132 Seminole Blvd
Seminole, FL 33772
United States
Email: [email protected]
Website: https://www.vividsortco.site

14. Policy Updates

We may revise this policy from time to time to reflect changes in our products, business operations, payment arrangements, or legal requirements. The latest version will be posted on our website with its effective date.

Any revision will not remove rights that have already accrued to customers or rights that cannot lawfully be excluded.

15. Your Legal Rights

This policy is intended to operate alongside, and not instead of, applicable consumer protection laws, including the Florida Deceptive and Unfair Trade Practices Act where applicable. Nothing in this policy is intended to waive a right or remedy that cannot legally be waived.

Last Updated: November 7, 2026